Be Wellness · Quick Commerce
Keeping commercial deliveries on time
Be Wellness needed dependable commercial logistics with a clear escalation path, without building a large internal logistics team.
- Client
- Be Wellness
- Industry
- Quick Commerce
- Services
- Commercial Logistics · Tracking · Account Support
Engagement at a glance
SLA-backed commercial lanes
Dedicated account contact
Live consignment tracking
The challenge
The operations team lacked bandwidth for logistics firefighting. Missed windows created downstream retail and partner friction.
The Genex approach
Genex took ownership of commercial logistics with clear SLAs, proactive updates, and a simple escalation path.
01
Service windows
Defined delivery windows with the client ops lead
02
Account ownership
Dedicated Genex account contact
03
Live tracking
Visibility for active consignments
04
Reliability reviews
Weekly reviews and a simple escalation path
How the operation came together
- 1
Service design
Defined service windows with the client ops lead.
- 2
Account contact
Assigned a dedicated Genex account contact.
- 3
Tracking
Set up live tracking for active consignments.
- 4
Reviews
Instituted weekly reliability reviews.
What changed
- On-time commercial deliveries became the default
- Internal team reclaimed time for core ops
- Fewer last-minute escalations
- Clear ownership without a large internal logistics team
Client voice
“Commercial logistics deliveries on time, every time. Genex keeps it simple, we don't have bandwidth for logistics headaches.”
Facing a similar logistics challenge?
Tell us what you're moving, where you're moving it, and where coordination is getting difficult.